Returns Policy and FAQ
Our Returns Policy
OUR RETURNS PERIOD HAS BEEN EXTENDED UNTIL JANUARY 16th 2013 FOR ALL PURCHASES.
Your satisfaction with our product is guaranteed. If for any reason you are not satisfied with your purchase, just return it within 14 days of receipt of shipment. Any item returned must be in a satisfactory condition. A full refund will be applied to your original purchase credit card for the price of the item(s) returned that meet these conditions. Please note that we only accept returns if the goods are returned to us in satisfactory condition, we have the right to reject any defective items.
If you are returning items due to error on our part we will be happy to refund the delivery charges incurred by you in sending the item back to us. Otherwise you will be responsible for those charges incurred you will also be liable for costs for any other services provided to you in connection with your purchase, for example "knocking in" and any delivery costs incurred by us.
For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
The answers to some FAQ's (frequently asked questions)...
How much do you charge for delivery?
We charge a standard rate of £5.95 for UK next day delivery. For small individual items please contact us in advance as we could send it using Royal Mail which is cheaper. For overseas, Ireland, Channel Islands, Isle of Man and Scottish Highlands please contact us in advance and we will provide you with a shipping quote.
How long does delivery take?
We send the majority of orders out on a next working day delivery service. Overseas, Off shore and Scottish Highlands deliveries tend to take a day longer. Please allow 7 to 10 days for bats which require knocking in.
Are you open to the public?
Yes, we are open 12 months of the year to the public. Click here for opening hours.
Why should I knock my bat in?
Correctly knocking in and oiling your bat will allow it to perform better and give it the best odds of a long life.
How do you knock your bats in?
We knock all our bats in by hand using a lignum vitae mallet.
How many grains should a bat have?
There are no set rules when it comes to bat grains and their effect on performance. My personal opinion is that the more grain, the better the performance but the less durability. Bats with wider grains may not play quite as well but they do seem to last longer. A bat with 7-8 straight grains is a good compromise!
Is Cricket equipment the only sport that you stock?
Yes, we dedicate ourselves to Cricket 12 months of the year, and stay up to date with the changing trends and innovations within the sport.
How long have Talent Cricket been in business for?
We started out in 1992.
Do you sponsor players?
No, We leave this to the manufacturers to decide who they are going to sponsor.
Have you had any famous customers?
Yes, over the years we have had Jonathan Agnew, Peter Moores, Peter Such, Upul Chandana, David Wigley, Steffan Jones, Reon King, Jimmy Adams, Stephen Moore, Tom New, Matthew Boyce, Monty Panesar, James Taylor, Nathan Buck, Greg Smith, Josh Cobb and Darren Maddy to name a few, plus Rugby stars Andy Goode, Sam Vesty and John Wells.
Do your play Cricket yourselves?
Yes, Paul has played and captained Leicestershire young Cricketers and played County 2nd XI Cricket, and board Cricket for Leicestershire. He still plays in the Leicestershire County league. Stuart retired from playing 4 years ago, but during his career played County 2nd XI cricket for Leicestershire finishing with the Leicestershire over 50's. Stuart played club Cricket in Leicestershire for almost 40 years. Our other staff all play Cricket and are as passionate about the game as ourselves. You are always assured of enthusiastic and knowledgable Cricket chat and advice at all times.
Are all of your products listed in stock?
We are able to complete and dispatch 94% of our orders within 4 days, so yes nearly all of the time we have our products listed on the website in stock. If for any reason we don't you will be contacted within 24 hours to discuss alternative options, waiting for the item/s to come into stock, or cancelling the order. We have tried to make thing easier for the customer by adding "AVAILABLE NOW" to items that are in stock.
Can I order over the phone?
Yes call 01509 266666, and we will be able to take orders at any time over the phone, you will just need to provide delivery and payment details.