How Delivery And Payment Works
Our standard delivery charge for orders shipped within the UK is £5.95. Delivery is FREE to mainland UK addresses on orders exceeding the value of £100. We are now using DPD couriers Express Predict service which will give you a one hour delivery window with the option of altering this via text or e mail so you don't have to wait around all day for your parcel.
We also offer at Saturday delivery service for £9.95 on all orders, this service is only available on orders placed up to midnight on the Thursday before the Saturday that delivery is required on.
The following postcodes are excluded from the above and the delivery charge will be quoted for separately (IV,HS,KA,KW,PA,PH,ZE,BT,IM and TR).
The cost of shipping to International destinations is based on the volumetric weight of the consignment, so basically the bigger the size and weight of the consignment the more expensive it tends to be.
If you are an International customer and would like to receive a prompt quotation for shipping please place your order as normal and it will come through to us as ‘awaiting a shipping quotation’. We will then send an e mail back with a quotation and instructions of how to complete the order if you are happy with the quotation. At no time during the initial process will card details be asked for so you can obtain a quotation with complete peace of mind.
Shipping to International destinations is normally within 10 days, if it is going to be any longer you will be notified accordingly.
How Long Does Delivery Take?
The majority of product displayed on our website will be in stock, unless it appears as a ‘pre order’ in the product description. If for any reason we are out of stock you will be contacted in advance with the option of waiting, choosing an alternative, or cancelling the order. We use DPD couriers for the majority of UK mainland orders and Royal Mail for the remainder. Delivery can take 3 to 4 working days from the placement of an order, this is 10 to 14 days on bats that have had the free knocking in service selected. In reality most of our orders are dispatched within 2 working days. If you have a date that an order is definitely required by please enter this in the 'Additional Notes' section of the online order form.
How Does The Payment Process Work?
When you place an order through our website you have the choice of two payment processors when you reach the checkout stage, either Cardsave or HSBC Global Payments. These two payment systems are 100% secure and at no time do we submit, hold or view any confidential card details, so you can shop with complete piece of mind. We recommend Cardsave and use it as our default payment processor, this system accepts all major credit and debit cards and is simple to use.
Whenever an order is placed through the website using either Cardsave or HSBC Global Payments the payment always comes through to us in a pre-authorised state, so you won't be charged immediately, but we will authorise the payment when we are ready to dispatch the order.