| About Us Stuart and Paul have great pleasure in welcoming you to Talent Cricket's new online store. We wanted a site that was interesting and informative with regular fresh updates, so please keep visiting us for new product information, news and special offers. We hope that you enjoy the site, and would like to take this opportunity to thank our customers, both old and new, for your business. Talent Cricket was established in 1992, and we are located in the heart of the midlands in Loughborough, Leicestershire. We can be found just five minutes from either junction 23 or 24 of the M1 (link to map), and we have parking right outside the door of our 1250sq ft showroom which is open all year round. Our aim since we started out has been to provide unrivalled choice, the finest products, attractive prices, friendly expert advice and above all great service. Amongst the services we offer are a widely used bat repair service (over 1000 per year), a "knocking in" service (free on selected bats), a growing club clothing service, and also the free help and advice that is always on hand from our experienced staff at Talent Cricket. Over the years we have built up strong working relationships with all manufacturers and only provide the very best quality equipment. We have our reputation to think of, so we would never consider selling goods that we didn't have absolute faith in, or were incorrect for the individual. We at Talent Cricket appreciate that it is very difficult to purchase accurately from the internet, so we would like to try and encourage customers to visit us, call us or send us an e-mail to discuss their requirements before goods are sold and dispatched. For customers who are unable to contact us we offer "our advice" with some of our products online, and hope that this will also further help guide you to a successful purchase. We aren't just looking for a quick sale, we would like to provide you with our expert service as well. Stuart and Paul would like to thank you for visiting our site, and for taking time to read this information, and we hope to have the pleasure of your business in the future. Our Contact details: [Talent Cricket] [Unit 2] [31 Bakewell Rd] [Loughborough] [Leics] [LE11 5QY] [England] Phone: [01509 266666] Fax: [01509 266666] Email: [paul@talentcricket.co.uk] |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Visa, Mastercard, Switch, Solo and Electron. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling <Normal delivery times are between the hours of 9am and 5.30pm Monday to Friday. At present we only deliver and accept orders from within the UK. Our delivery costs are £3.95 per order for all local deliveries (LE and CV postcodes), and £5.95 per order for anywhere else in mainland UK and Northern Ireland. For orders to the Channel Islands and Republic of Ireland delivery is £9.95 per order. If the order you have placed exceeds the value of £100 your delivery is FREE! All of these services requires a signature upon delivery please. For delivery overseas please contact us with your requirements and we will issue you with a shipping quote. > |
| Delivery Schedule We will acknowledge receipt of you order within 24 hours and deliver your order right away. If for any reason your requested product(s) aren't in stock we will contact you within 24 hours to advise you, and offer alternatives or the option of waiting until the product(s) are in stock. We will normally send your order to you within <4> business days, this is 2 days for local LE and CV postcode deliveries. We are unable to deliver at weekends and during Bank Holidays. If you are away from home during the hours of 9am and 5.30pm an alternative delivery address can be arranged, but a signature will still be required on delivery. |
| Back Orders If your item is not in stock, we will back order for you or offer you an alternative. You will always be emailed within 24 hours with the option to cancel your order if you would rather not wait or take the alternative option. |
| Tax Charges For orders made from the UK , 17.5% VAT is included in the displayed prices. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. So you can shop with complete peace of mind. |
| Guarantee We guarantee your complete satisfaction. <All of our products come with a 14 day no quibble guarantee providing the item(s) haven't been used and is/are returned in its/there original packaging. Any postal cost incurred are your responsibility unless goods have been dispatched incorrectly when we will issue you with a refund.> |
| Reaching Us If you need to reach us, please email us using the link on the store page. Alternatively, you can call on [01509 266666] (International +44 1509 266666] between the hours of 9.30am and 5.30pm Monday to Friday, fax us on [01509 266666] , write to us at [Unit 2] [31, Bakewell Rd] [Loughborough] [Leics] [LE11 5QY] [England], or even better visit us in person. |
| Privacy Policy [Talent Cricket] do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm If your goods are incorrect in size or colour we will offer an exchange of goods or refund, providing that the goods have not been used, and are returned in their original packaging and condition. Any postal costs will be incurred by you the customer unless it is our responsibility in relation to goods that have been incorrectly dispatched or are found to be faulty. |
| Remittance Terms We accept payment by VISA, Mastercard, Switch, Maestro, Solo, Electron and Delta. We will only charge your card once the order has been dispatched and don't use online payment providers. |
PHONE 01509 266666